Privacy Policy

Serenity Water Features is a pond and water feature design and build company operating across Scotland.

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or by calling 07857 856924.

We may collect the following personal information when you use our website or contact us:

Contact details — your name, email address, and phone number when you submit an enquiry through our contact form or contact us directly.

Project information — details about your garden, property, or project that you choose to share with us.

Technical data — your IP address, browser type, and pages visited, collected automatically when you browse our website.

We use your personal information to respond to your enquiries and provide quotes or consultations.

We may also use your contact details to follow up on a previous enquiry or project, and to send you information about our services where you have given us permission to do so.

We use technical data to understand how our website is used and to improve its performance.

We will never sell your personal information to third parties.

We process your personal data on the following legal bases:

Legitimate interests — to respond to your enquiries and manage our business relationship with you.

Consent — where you have given us explicit permission to contact you for marketing purposes.

Contract — where processing is necessary to fulfil a contract with you, such as carrying out a project.

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it.

Essential cookies are required for the website to work and cannot be switched off. Analytics cookies help us understand visitor behaviour and are only set with your consent.

You can manage your cookie preferences at any time using the cookie settings on our website, or by adjusting your browser settings.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected.

Enquiry data is typically retained for up to two years. Data relating to completed projects may be kept for up to seven years for legal and accounting purposes.

We do not share your personal information with third parties except where necessary to operate our business — for example, our website hosting provider or email platform.

Any third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Under UK GDPR, you have the right to access the personal information we hold about you, request that we correct inaccurate data, ask us to delete your data, object to or restrict how we process your data, and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review it periodically.